Shipping Policy

At Moudier, we are committed to providing clear and reliable shipping information. We currently ship to customers in multiple countries worldwide.

Shipping Options

Standard Shipping

Standard shipping is free on all orders.

Express Shipping

Express shipping may be available for selected products and destinations. Availability, estimated delivery time, and the applicable shipping cost will be displayed at checkout before payment.

Express shipping rates may vary depending on the delivery country, package weight, product availability, and shipping carrier.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, product launches, sales, or public holidays, processing may take slightly longer. Customers will be notified if a significant delay affects their order.

Processing time is separate from the estimated shipping time.

Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, local carrier, and customs processing.

Express shipping estimates, when available, will be shown at checkout.

The delivery estimates above begin after the order has been processed and dispatched. They are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by customs clearance, local postal services, severe weather, public holidays, carrier disruptions, or other circumstances outside Moudier’s reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take several business days to become active after dispatch, depending on the shipping carrier.

Customers can also use the Track Your Order page on our website.

Multiple Packages

Some orders may be shipped in separate packages due to product availability, warehouse location, package size, or carrier requirements.

When an order is divided into multiple shipments, the packages may arrive on different dates. Where available, separate tracking information will be provided for each package.

Customers will not be charged additional standard shipping fees when an order is divided into multiple packages.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review the recipient’s name, street address, apartment or unit number, city, state or region, postal code, country, telephone number, and email address before completing the order.

To request an address correction, contact us as soon as possible at support@moudier.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Moudier is not responsible for delivery failures, delays, or additional shipping charges caused by an incomplete or incorrect address provided by the customer.

Customs, Duties and Taxes

Customers are not required to pay additional customs duties or import taxes upon delivery. Any applicable import charges are covered by Moudier, so the amount displayed at checkout is the final amount the customer will pay.

Delivery Attempts and Unclaimed Packages

Customers are responsible for monitoring their tracking information and following any instructions provided by the local shipping carrier.

If a delivery attempt is unsuccessful, the carrier may hold the package at a local collection point or request additional information from the recipient.

Packages that are refused, left unclaimed, or returned because the customer did not respond to the carrier may be subject to return shipping costs. Any refund will be handled according to our Return and Refund Policy after the returned package has been received and inspected.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

1. Review the tracking information;

2. check whether the carrier has attempted delivery;

3. verify that the delivery address is correct; and

4. contact the local carrier when appropriate.

You may also contact our customer support team at support@moudier.com. Please include your full name and order number so that we can investigate the shipment.

Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us at support@moudier.com.

We will review the tracking information and contact the shipping provider when necessary. A replacement or refund may be offered after the carrier confirms that the package was lost, in accordance with the circumstances of the order.

Packages marked as delivered by the carrier will be reviewed individually. Customers may be asked to confirm the delivery address, check with household members or neighbors, and contact the local carrier.

Damaged Packages or Incorrect Products

If your order arrives damaged or you receive an incorrect product, contact us at support@moudier.com as soon as possible.

Please include:

• Your order number;

• a description of the issue;

• photographs of the product;

• photographs of the shipping package; and

• photographs of the shipping label.

Eligible cases will be handled in accordance with our Return and Refund Policy.

Shipping Restrictions

Certain products or shipping methods may not be available in every country or region.

When we are unable to ship an order to the address provided, we will contact the customer and issue a refund to the original payment method.

Contact Information

Moudier is an online retail brand operated by KFR GLOBAL TRADING LIMITED, a company incorporated and registered in Hong Kong.

Legal company name: KFR GLOBAL TRADING LIMITED
Company Registration Number: 79403459
Business Registration Number: 79403459-000-12-25-4
Registered address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Customer support: support@moudier.com

For questions regarding delivery, tracking, or shipping options, please contact our customer support team.